Hear from our customers
"Straight forward ordering. Informed throughout the process. Contactable in person. Helpful. Arrived well within scheduled window." - Angela S.
- Delivery & Returns
City Plus is the answer. It will make the hills easy and distances shrink, leaving you to enjoy the fresh air and newfound freedom.
Whether you're enjoying the days out at the weekend or rushing to work in the week. City Plus has all you need; generous battery size, powerful, reliable motor, plus all the little extras to make life good, kickstand, lights, three levels of help and walk-assist.
It's designed with reliability in mind, using tried and tested components, giving you the best electric bike for value in its' class. It's also a perfect match for the tax-efficient government cycle to work scheme.
Wherever your journey City Plus will go the distance.
- Luggage Rack
- Lights (F&R)
Battery and Range:
13Ah (470Wh) - 45-60 Miles ** Range according to battery capacity. It is also dependent on the different riding conditions - terrain, rider weight, tyre pressure, headwind etc.
3 Levels plus walk assist
Shimano 6 Speed Tourney derailleur
Promax V Brakes F&R
|Free Extras:||Luggage Rack, Kickstand, Lights (F&R), mudguards, intelligent charger|
25kph / 15.5mph
24.5kg inc. battery
2 Years incl. battery
FREE DELIVERY ON ALL ORDERS
Once your order has been placed, we will charge your card and your order will be dispatched and should be with you within 3-5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched.
Returns - Changed your mind
If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to the manufacturer. You will need to return the product to the manufacturer before we can provide a refund.
Please note – the 14 days return period allows you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.
To return your product, you should email us at firstname.lastname@example.org. You will be responsible for paying for your own shipping costs for returning your item.
Returns - Damages & Faulty
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to firstname.lastname@example.org and we will arrange the repair or replacement with the manufacturer.
Please note – any fault caused due to misuse of the bike including water or external damage is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.
We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit.