SX-250 Series III

* Depends on terrain, weight of cyclists, frequency of stops/starts, air pressure in tyres etc. 

For your peace of mind, every Eskuta comes with a 1 year or 8000 mile warranty - quality guaranteed.

 Exceptions to limited Warranty

1. Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within this user guide.
2. Accidental or deliberate damage.
3. Damage due to private repair or alteration by user.
4. Failure to produce invoice or proof of purchase.
5. Non electric spare parts and components worn in normal use eg. brakes, gears, chains, cranks, tyres & inner tubes.

Each Eskuta is hand built to order, and comes fully assembled. Each order has a ‘Pre Delivery Inspection (PDI) and test ride to ensure your Eskuta is perfect.

Delivery time is between 2-3 weeks from your date of order. We will call and notify you once your order is put in to production and we have you on a delivery schedule.

You will receive white glove shipping. No couriers here! Our trained delivery drivers will deliver your order to you and show you how to use and care for your Eskuta.

Delivery

Once your order has been placed, we will charge your card and your order will be dispatched and should be with you within 2-3 weeks. We will call and notify you once your order is put in to production and we have you on a delivery schedule.

Returns - Changed your mind

If you change your mind after buying from us and want a refund, you have up to 30 days to let us know and have the goods returned to the manufacturer. You will need to return the product to the manufacturer before we can provide a refund.    

Please note –  the 30 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.

To return your product, you should email us at returns@generation-electric.com. You will be responsible for paying for your own shipping costs for returning your item. 

Returns - Damages & Faulty 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@generation-electric.com so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to returns@generation-electric.com and we will arrange the repair or replacement with the manufacturer. 

Please note –  any fault caused due to misuse of the bike including water or external damage is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.  

We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit.

Cycle to work is a scheme designed to help you save money and commute to work using a new bike. It allows you to spread the cost of the bike over tax-free monthly instalments via your employer. You could save between 39% - 42% on a new bike! All you need to do is choose a bike, hire it for an agreed length of time from your employer, then purchase it for a fraction of its original value.

All we need to do is invoice the employer, we deliver the bike, and the employee starts paying the employer back each month.

For more information check out our help page here or get in contact with us.