Returns & Refund

Returns 

Our returns policy varies between 14 - 30 days depending on the manufacturer. If more than 30 days have gone by since you have received your item, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note –  the 14 - 30 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.

To complete your return, we require a receipt or proof of purchase. To return your product, you should email us at returns@generation-electric.com and we will advise the next steps

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item with obvious signs of use 
  • Any item that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery 

Refunds (if applicable)
Once your return is received and inspected at the manufacturer, we will send you an email to notify you that they have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@generation-electric.com.  

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged at time of delivery. If you need to exchange it for the same item, send us an email at returns@generation-electric.com and we will follow up with the best course of action. We cannot exchange items that have been damaged whilst being used.

Shipping 

You will need to return the product to the manufacturer before we can provide a refund. You will be responsible for paying for your own shipping costs for returning your item to the manufacturer. We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit. Shipping costs are non-refundable.