Falcon Glide 250W Electric Bike

The Falcon Glide is built for exactly that, gliding through the countryside taking lumps and bumps in it’s stride thanks for the set of suspension forks upfront. With a 360Wh battery and powerful 250W rear hub motor, you’re in full control of 3 different levels of power assistance via the easy to use handlebar controller. Gliding on an ebike should be comfortable, so not only are all 3 contact points designed for exactly that, but with an easy to adjust seat post and adjustable quill stem, you’ll easily get set up just right.

FREE DELIVERY ON ALL ORDERS

Delivery

Once your order has been placed, we will charge your card. Once your bike is in stock your order will be dispatched and should be with you within 3-5 working days. This timeline has been affected by COVID19 on some items We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@generation-electric.com so that we can help.

Cancelling your order

If you would like to cancel your order, please contact us immediately at info@generation-electric.com or on 0333 090 3894. Please include your order number when contacting us. 

If your order has not yet left the manufacturer's warehouse, we should be able to stop it shipping, and issue you a refund immediately. 

Please note –  when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. There will be a charge for the return.

Returns - Changed your mind

If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to the manufacturer. You will need to return the product to the manufacturer before we can provide a refund.    

Please note –  the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.

To return your product, you should email us at returns@generation-electric.com. You will be responsible for paying for your own shipping costs for returning your item. 

Returns - Damages & Faulty 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@generation-electric.com so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to returns@generation-electric.com and we will arrange the repair or replacement with the manufacturer.