hear from our customers
"Straight forward ordering. Informed throughout the process. Contactable in person. Helpful. Arrived well within scheduled window" - Angela S.
- Delivery & Returns
****FREE THROTTLE FOR ANY CYCLOTRICITY BIKE PURCHASED OVER £999.99, PLEASE TYPE "FREE THROTTLE" TO ORDER NOTES****
If you ever wondered whether or not you can de-restrict your electric bike to go faster than the usual 25km/h speed limit and use it off-road, oh boy you’re in for a treat! The ever so popular Stealth now comes in a new power boosted version allowing you cruise at 50km/h given its 48v 1000w system.
The bike will come preset to the road-legal mode of 250w by default. The dual-mode system is embedded in the LCD Dashboard which can unlock the full power of the system using a special code. If you are after maximum exhilaration, fun and speed in an off-road environment, look no further! This is the first e-bike that can offer 1000w worth of thrill, yet still capable of being reconfigured for safe road-legal journeys.
|Motor:||250w/1000w brushless mid drive motor|
|LCD dashboard||Controlling power output and speedometer function. 5 pedal assist power modes|
|Brakes:||Hydraulic Disc brakes|
12Ah - 15-25 miles
16Ah - 30-40 miles
|Charger:||Plug charger with LED indicating the level of charge|
|Frame size:||18″ , Suitable for 5' 5" - 6' 1". Max seat height 28" from crank centre.|
|Suspension:||Zoom Alloy 100mm|
|Gears:||7 speed Shimano TZ derailleur & Shimano SIS shifters|
* Depends on terrain, weight of cyclists, frequent use of PAS or throttle, frequency of stops/starts, air pressure in tyres etc.
We offer a one year warranty covering the following items on your bike (including all electrical parts). The warranty covers technical faults which have not been in anyway caused by the user deliberately or accidentally.
- Hub motor & motor shell
- Handlebar dashboard
- Electric brake levers (excluding brake shoes, callipers and pads)
- Pedal assistance device
- Battery (including loss of range to under 10km (6miles) while using pedal assist only).
Exceptions to limited Warranty
- Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within this user guide.
- Accidental or deliberate damage.
- Damage due to private repair or alteration by user.
- Failure to produce invoice or proof of purchase.
- Non electric spare parts and components worn in normal use eg. brakes, gears, chains, cranks, tyres & inner tubes.
FREE DELIVERY ON ALL ORDERS
Once your order has been placed, we will charge your card and your order will be dispatched and should be with you within 5-10 working days. Once your bike has been dispatched an email notification will be sent to you.
Returns - Changed your mind
If you change your mind after buying from us and want a refund, you have up to 30 days to let us know and have the goods returned to the manufacturer. You will need to return the product to the manufacturer before we can provide a refund.
Please note – the 30 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.
To return your product, you should email us at firstname.lastname@example.org. You will be responsible for paying for your own shipping costs for returning your item.
Returns - Damages & Faulty
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to firstname.lastname@example.org and we will arrange the repair or replacement with the manufacturer.
Please note – any fault caused due to misuse of the bike including water or external damage is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.
We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit.
We had a couple of problems. Firstly although, when we ordered the bike it said online it was in stock, we ended up waiting nearly 4 weeks for delivery which was a bit of a pain but the guys in customer service did their best to sort it. Also had a problem with a faulty charger which, again was sorted promptly by Adam. All in all a good service by Generation Electric.
I bought a cyclotricity bike and when I received it, the pas system was not working correctly. The team at cyclotricity were easy to contact via email and always got back to me. Rami helped me diagnose the problem and they paid for the repair needed. Rami was also very helpful when, through my fault, the battery stopped charging and he got it fixed for me.
Great bike once assembled
I've been using my Cyclotricity Stealth 1000 for a couple of weeks now - there is only one way to describe it - AWESOME !
Stephen was always helpful and would quickly reply to any emails I sent to him the bike was delivered within the ten working days and was a great purchase.