Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delays we will contact you and ask how you would like to proceed.
If you pre-order an item your card will be charged for the full amount and the item will be shipped once it becomes available.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Delivery timing varies depending on which brand you order (please check the delivery section on the product page for more specific delivery details). Delivery can take between 3 - 10 working days, in some cases delivery can take up to 28 working days. Where possible tracking details will be emailed to you within 24 hours of your order being dispatched. If you have not received your tracking details within 6 working days of your order being dispatched, for UK located items, or within 11 working days for items located abroad please reach out to us via email at info@generation-electric.com so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@generation-electric.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.